SHIPPING POLICY Shipping charges will be calculated using UPS standard published rates even though we may use carriers like  U.S. Postal Service, FedEx, Etc.  You will receive an email notification alerting you that your order is shipped, at that time you should expect the arrival of your shipment withing 5 to 7 business days. Shipping charges may differ one from another taking into account the following: Weight of package(s) Size of package(s) Destinations of shipments Please allow 4 to 6 weeks for delivery. However, most orders can arrive in a shorter time frame. BIGCATSWORLD.COM normally processes orders within 48-72hrs after you place your order to expedite your delivery time. If you have been waiting for over (4 weeks) for your package(s), please contact BIGCATSWORLD.COM by going to our Contact Us page and sending us an email with all pertinent information. You may also call our Friendly Customer Service Staff at 918-734-0570. Rest assured we will do everything possible to assist you.                    We are required to charge sales tax on all orders shipped to addresses in Oklahoma only. Taxes will not be charged for orders shipped outside the State of Oklahoma.                                                                                                                                                                                                                                        RETURNS POLICY                                                                                                                                                                          At BIGCATSWORLD.COM you have our obsolute pledge to your no risk satisfaction guarantee when ordering our products.  If for any reason you are not completely satisfied with your purchase, within (10) days of package delivery date, you may return it for a full refund minus shipping&handling costs and a 15% restocking fee. Customer is also responsible for return shipping cost.                                                                                                                                                                               The following steps must be followed: STEP 1) Go to our Contact Us page and EMAIL us officially notifying of your intent to return the shipment. We will then email you a return authorization number(RAN). You must advice us of your intent to return/exchange item(s) within (10) days of receiving shipment. STEP 2) Return shipment within (7) days from the date we emailed your RAN . Ensure shipment is properly packaged and contains original product(s), accessories, parts, warranties, security seals and/or manuals including receipt. Customers are responsible for all shipping, handling and insurance charges. Please allow us at least (7) days from time we receive your shipment to process and issue your refund. To make an exchange simply complete steps 1&2 above then order the item(s) you want to replace it with.                                                                                                                                                                                          PLEASE NOTE If you have not received a reply to your email requesting a RAN within 24hrs. You must contact our Customer Service Department at 918-734-0570. If you discard the original packaging materials and/or item(s) pryor to refund or return request YOU WILL NOT BE ENTITLED TO A REPLACEMENT OR REFUND.